We take special care in packing your order so that it will arrive  in perfect condition.
 

If you do receive damaged goods the merchandise should not be returned to Crystal Forest Gifts without prior authorization.
 

Contact Crystal Forest Gifts Immediately

(585) 723-6416

Original packaging and damaged items including the Shipping Box,  protective bubble wrap, etc. must be saved since they are required by the shipping agency for the claim process.
 

Claims For US Priority Mail Deliveries

• 
  A claim form is available at any US Post Office

Claims For UPS or Federal Express Deliveries

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  Contact us for assistance with the claim process